Teachers Day

Dr. Sarvepalli Radhakrishnan, OM, FBA (Telugu: ; 5 September 1888 – 17 April 1975) was an Indian philosopher and statesman. He was the first Vice-President of India (1952–1962) and subsequently the second President of India (1962–1967). One of India's most influential scholars of comparative religion and philosophy, Radhakrishnan is considered through his efforts to have built a bridge between the East and the West by showing that the philosophical systems of each tradition are comprehensible within the terms of the other.He wrote authoritative exegeses of India's religious and philosophical literature for the English speaking world. His academic appointments included the King George V Chair of Mental and Moral Science at the University of Calcutta (1921-? ) and Spalding Professor of Eastern Religions and Ethics at Oxford University (1936–1952). Among the many honours he received were a knighthood (1931) and the Bharat Ratna (1954). His birthday is celeb rated in India as Teacher's Day on 5 September.Since times immemorial, Indians have respected and idolized their teachers. Earlier, we used to call our teachers ‘Guru' and now it's the contemporary ‘Sir' or ‘Madam'. Nevertheless, the role of teachers has remained the same. They were, are and will continue to be our guiding light, creating conditions conducive to our overall development. We will always be thankful to them for their constructive support. It is as an expression of this gratitude only that we celebrate Teacher's Day in India.Teacher's Day is a tribute to the hard work and devotion of the teachers all year long, to educate a child. In India, teacher’s day is celebrated on 5th of September every year. Indian Teacher’s Day is dedicated to Dr. Sarvepalli Radhakrishnan, who was a zealous advocate of education and one of the greatest scholars and teachers of all times, apart from being the first Vice President and the second President of India. As a mark of respect to this phenomenal teacher, his birthday came to be observed as Teacher’s Day in the country.On Teacher's day, students across India dress up as their teachers and take lectures in classes that are assigned to the teachers they represent. Sometimes, teachers sit in their classes as students, trying to relive the time when they, themselves, were students. Also, functions are organized in schools on the special day, where students present dance performances, dramas, and various other programs to entertain their teachers. This day provides for a healthy interaction between teachers and students as well. Dr.Sarvepalli Radhakrishnan Dr. Sarvepalli Radhakrishnan was one of the most distinguished diplomats, scholars and teachers of India, apart from being the first Vice President and the second President of the country. As a tribute to this great teacher, his birthday is observed as Teacher's Day across India. As a matter of fact, when his students and friends asked him for the permission to celebrate his birthday, it was he who asked them to celebrate the day as Teacher's Day, honoring the efforts of teachers across the country.Indian Teacher's Day History India has been celebrating Teacher's Day on 5th September, since 1962. The day commemorates the birthday of Dr Sarvepalli Radhakhrishnan, a philosopher and a teacher par excellence, and his contribution towards Indian education system. Dr Radhakhrishnan believed that â€Å"teachers should be the best minds in the country†. On this day, we gratefully remember the great educationist, apart from honoring all the teachers that have made our life much more knowledgeable and fulfilled, as serving as our beacons of light.

A Case Study of the EWAN technology Supply Chain Management

In today's competitive environment, it is important for any business to focus on the customer and to provide unique value in order to achieve a sustainable competitive advantage. Without virtual integration, competitive advantage is lost. Successful implementation of virtual integration initiatives allows supplier companies, which are performing only certain processes, to work together as one entity. There fore, operations become more efficient by reducing inventory, assuring quality, and reducing delivery time. More importantly, the organisation maintains the ability to thrive in a competitive market place by achieving increased customer satisfaction through unique and strategic core competencies. Virtual integration will redefine corporations and, eventually, entire industries as supply chains evolve into a new business model of cooperation and sharing. EWAN technology has made recent attempts to transform its dated vertical integration service model into a maneuverable, efficient supply chain. Emphasizing methods Just – In -Time (JIT) inventory. Total quality Management (TQM) and Synchronous Material Flow (SMF), EWAN technology has derived a multi – tiered system of supply. The tier system consists of numerous generic suppliers. 2. BACKGROUND: EWAN Technology Solutions Inc. is the leading information and communication Technology Company in Eritrea. EWAN Technology is a privately held Eritrean company dedicated to providing full-scale in Technology solutions to medium and large sized corporations, and private sector. In its six years history, it has grown to become the largest private sector company of its kind. EWAN Technology provides a full range of service including Internet services, technical and corporate solutions and they specialize in providing local, Metropolitan and Wide Area Networking Services with full-scale end -to -end technology solutions at virtually any level of complexity. The capabilities of EWAN Technology Solutions are: * Network Design and Installation, * Software Development Service, * Internet Service, * Telecommunications, * Satellite Multi-access TV, * Computers and Accessories Retail, * Computer Maintenance Service, * Access Control. EWAN Technology is the largest Internet service provider and support more than 1,500 clients. EWAN also provides high speed Internet Service, Web Hosting Service, Web Page Design and Maintenance, and many other special related services. EWAN Technology Solutions team has expertise and dedication to provide customized end-to-end solutions for even the most complex needs. 3. EWAN TECHNOLOGY SOLUTIONS SUPPLY CHAIN MNAGEMENT 3.1 Introduction Supply Chain Management (SCM) is a network of multiple business and relationship. SCM offers the opportunity to capture the synergy of intra and the inter company integration and management and the integration of key business processes from end users through original suppliers that provides products, services and information that add value for customers and other stakeholders. Supply chain management in many ways formerly was known as logistics management, but the name change has been worthwhile in that there have been so many additional aspects of logistics management incorporated in recent years. Whereas logistics was the poor relation of the organisation – necessary but highly unglamorous – supply chain management today is the one area in which much operational efficiency can be gained. Thereby reducing organisations' costs and enhancing customer service. The Internet is playing an increasingly important role in the evolution of supply chain management. Supply Chain Management (SCM) is a major topic of conversation in many organizations today. A rapidly changing global competitive market coupled with the heightened expectations of increasingly sophisticated customers have forced firms to critically evaluate the performance of their supply chain and it ensures delivery of the right product, to the right location, at the right time, in the most profitable manner possible. Supply Chain Management can help to achieve faster time – to – market for products and services, global growth and migration to Web – enabled systems. Some of the benefits are: * Enhancing organizational value by reducing costs and increasing profitability, improved operational efficiency, and global inventory management. * Reducing overall supply chain risk by optimizing information flows and taking full advantage of investment. * Delivering products to market faster by gaining better control of the entire product life cycle. A supply chain is a network of facilities and distribution options that performs the functions of procurement of material, transformation of these materials into intermediate and finished products, and the distribution of this finished products to customers. Supply chain exist in both service and manufacturing organizations, also the complexity of the chain may vary greatly from industry to industry and from firm to firm. Traditionally, marketing, distribution, planning, manufacturing, in the purchasing organizations along the supply chain operated independently. These organizations have their own objectives and these are often conflicting. Marketing objective of high customer service and maximum sales dollars conflict with manufacturing and distribution goals. 3.2 EWAN technology solutions Supply Chain Decisions EWAN technology solutions classify the decisions for supply chain management in to two broad categories. These are strategic and operational. Strategic decisions are made typically over a longer time horizon. These are closely linked to the corporate strategy, and guide supply chain policies from a design perspective. While operational decisions are short term, and focus on activities over a day-to-day basis. Its four major decision areas in supply chain management are: A. Location Decisions – The geographic placement of production/service facilities, stocking points, and sourcing points. B. Production Decisions – The strategic decisions include what products to produce and which plants to produce them in, allocation of suppliers to plants, plants to decisions, and decisions to customer markets. Operational decisions focus on detailed production scheduling. C. Inventory Decisions – This refer to means by which inventories are managed. Inventories exist at every stage of the supply chain as either raw materials, semi finished or finished goods. These include deployment strategies (push versus pull), control policies the determination of the optimal levels of order quantities and re-order points, and setting safety stock levels, at each stocking location. D. Transportation (Distribution) – These are closely linked to the inventory decisions. For example air shipments may be fast, reliable and warrant lesser safety stocks, they are expensive. Meanwhile shipping by sea or rail may be much cheaper, but they necessitate holding relatively large amounts of inventory to buffer against the inherent uncertainty associated with them. 3.3 EWAN technology Supply Chain Network Structure One key element of managing the supply chain is to have an explicit knowledge and understanding of how the supply chain is configured. It is found that the three primary structural aspects of a company's network structure are: The members of the supply chain The members of a supply chain include all companies/organizations with whom the focal company interacts directly or indirectly through its suppliers or customers, from point of origin to point of consumption. EWAN technology defines primary members of a supply chain to be: All those autonomous companies or strategic business units who actually perform operational and/or managerial activities in the business processes designed to produce a specific output for a particular customer or market. The structural dimensions of the supply network Three dimensions of the network are essential when describing, analyzing and managing the supply chain. These dimensions are the horizontal structure, the vertical structure and the horizontal position of the focal company within the end points of the supply chain. The horizontal structure refers to the number of tiers across the supply chain. The vertical structure refers to the number of suppliers/customers represented within each tier. A company can be positioned at or near the initial source of supply, be at or near to the ultimate customer, or somewhere between these end points of the supply chain. The different types of process links across the supply chain Integrating and managing all business processes throughout the entire supply chain is likely not appropriate. Thus some links are more critical than others. EWAN' S Technology Solutions Inc. Supply – Chain Source: The International Center for Competitive Excellence, University of North Florida. Supply Chain Strategy EWAN technology solution's has over six years of experience in IT solutions and information technology with a special focus on using IT as a catalyst for new business models and process optimization. EWAN technology solutions have skilled personnel in information technology and they have been in business for more than six years in various activities such as network operation, software development, Internet connectivity, marketing, sales, and training. Supply chain management strategy is important to the overall success of the development of EWAN Technology Solutions Inc., as there is currently low awareness of the information technology in the region. In its supply chain management, the marketing strategy of EWAN technology is to provide information communication technology solution locally and regionally in the introduction of computer technology solutions and mobile telephones. In addition the firm has short-term plan of introduction training and development for information technology solution (IT). Besides the mission of the organization is to make the firm sustainable and to provide a reliable and standardized quality service, which is verified by ISO (International Standard Organization), which enable them to complete the international market. 4. EFFECTIVE AND EFFICIENT OPERATIONS OF EWAN TECHNOLOGY SOLUTIONS EWAN technology serves as a regional and national outsourcing partner to leading companies in the technology solutions. They execute critical elements of the supply chain including materials management, customized complex kitting, and distribution and fulfillment services. EWAN technology creates value by helping customers increase their supply chain efficiencies and deliver products more cost effectively on the country. Within their business objectives, EWAN technology helps a variety of companies improve the overall performance of their network design and installation programs. They identify opportunities to reduce total costs, accelerate information to market and increase sales by better managing the steps involved in the production and fulfillment processes for items ranging from information kits and enrollment packages to promotional items for a nation wide sales force or channel partners. Reach out across the country EWAN technology solutions centers are strategically located in the most active and profitable markets throughout the country. Supporting this national and regional presence is an electronic network infrastructure that enables their products to reach customers as quickly as possible. They manage all aspects of services and distribution resulting in consistent processes and procedures. Regional Supply Chain Management EWAN technology serves as a regional supply chain management partner to many of the regions leading technology companies. They manage physical product flow and provide technology-enabled business and information management. Physical services include such activities as product assembly, packaging, order fulfillment, warehousing and distribution, while information systems provide an infrastructure and common process for managing and tracking component sources, product quality, inventories, and distribution status and product life cycles. Service Offerings EWAN technology services can help organization meet ever-increasing customer demand from order to delivery. Their product fulfillment services include: > Product-order management > Remittance processing, data entry and billing > Database and analytics > Customer care support > Reporting Internet and e-commerce support EWAN helps customer to meet their ultimate goal to deliver the right product into customers' hands on-time, every time while providing the high degree of service that consumers have come to expect. Orientation towards marketing EWAN technology is trying to carry out the organizations all effort at satisfying its customers. Instead of just trying to get customers to buy what the firm has produced, a marketing-oriented firm in its supply chain management tries to offer customers what they need. Three basic ideas are included in the process of the supply chain concept: 1. Customer satisfaction, 2. A total company effort, and 3. Profit – not just sales- as an objective EWAN Technology is a market-oriented organization, and we analyze the supply chain management through the following points: 1. Attitude toward customers – the company plan determines by the customers needs like providing network design and installation, Software development services, telecommunication service, and satellite multi access TV service. 2. Product service offering – EWAN Technology gives service based on orders requested by its customers. 3. Interest in innovation – the organization focuses on locating of new opportunities, such as, installation of telephone lines, introduction of modern mobile telephones, and up-to-date software development services. 4. Importance of profit – the critical objective of the organization is to maximize profit. In comparison to other information and communication providers, EWAN technology charges the highest price. Despite of the high price they charge, they have enough customers because of their reliable and quality services. 5. Relationship with customers – EWAN technology aims at customer satisfaction by giving 18 hours of services, after sales service, they give advice and consultancy to customers to procure computers and its accessories according to their needs aiming to avoid unnecessary costs. Competitive Advantage: – Competitive advantage means that a firm has a better supply chain mix that the target market sees as better than its competitors. A competitive advantage may result from efforts in different areas of the firm – cost cutting in production, innovative research and development (R&D), more effective purchasing of need components, or financing for a new distribution facility. Similarly, a strong sales force, a well known brand name, or good dealer may give it a competitive advantage in pursuing an opportunity what ever resource, and advantage succeeds if it allows the firm to provide superior value and satisfy customers better than some competitors. The firm provides complete Information Technology solution, which the other competitors do not have. The overall management of the firm is well equipped in Information Technology (IT) knowledge and most of its employees are skilled. 5. AREA OF QUALITY CONCERN EWAN Technology Solutions has six years of experience in the business. In this case the firms success factors are many, such as: * Adaptation of product design, * Continuous market research undertakings, * Expanding services to satisfy the potential customers, The areas of quality concern of EWAN technology solutions depend on the following major factors. * Providing complete information and communication technology Solution (ICT) to customers * Focused, serious – minded, experienced and devoted personnel to product growth, and * Institutionalized team building management with high caliber engineers, †¦etc, 5.1 Performance Indicators of Quality Concern The concept of operations at high-technology companies is changing. No longer does it apply simply to the manufacturing of products. Rather, it applies to the concept of managing a supply chain spanning from suppliers' suppliers to customers' customers. In fact, effectively configuring supply chain can be a source of sustainable competitive advantage. EWAN technology benchmarking studies show that superior performance is attainable when a company can integrate the Plan, Source, Make, Deliver, and Return processes of its supply chain operations. EWAN technology supply chain performance indicator is a comprehensive service designed to assess performance by benchmarking customers against companies within the same industry. In addition to measuring their performance, they will also receive guidance on how to interpret customers benchmark results, identify improvement opportunities, and take the next steps toward achieving excellence. EWAN technology is in business to bridge the gap between strategic business issues and tactical technology solutions. Their Supply Chain Management services provide everything needed to extract maximum value from their supply chain: These are also the issues that EWAN technology works with everyday. * Supply Chain Consulting and Transformation * Supply Chain Optimization (Product Fulfillment and Distribution) * Procurement Outsourcing * Procurement Services * Data Registry and Synchronization Services Using powerful Web-centric solutions, EWAN technology Supply Chain Management creates, optimizes, and powers trading nets for clients. Along with their ability to leverage, EWAN technology broad range of strengths and capabilities, their solutions are based around key concepts and technologies such as e-business portals, key performance indicators, business intelligence, integration, advanced planning and scheduling, enterprise resource planning (ERP), e-engineering, and electronic business networks. 6. CONCLUSION Information has become the primary commodity of the global market. Some of the causes of poverty can be related to environmental and resource factors. Information development has been a critical element to the perpetuation of poverty in third world countries. The idea that a society's ability to develop is determined by its ability to access information. In modern society, information technologies are no longer a luxury, but a human need, and by inference is a basic human right. Countries with low levels of information will have low levels of development, low level of stability, and high levels of dependency. In the case of Eritrea, there is a growing government recognition of the importance of information and communication to the over all development of the nation. Indeed, the lack of access to relevant information is acknowledging as a major factor affecting the success and quality of research and development activities. In Eritrea, EWAN technology is a market leader in computer technology solutions in their supply-chain management. EWAN technology provides a comprehensive combination of computer technology solutions and digital imaging solutions to leading publishers and direct marketers, including advanced digital content management and e-business services. EWAN technology supply-chain management businesses provide a wide range of outsourcing capabilities to the country's customers. Services range from component procurement, product assembly and packaging to inventory control to regional and national distribution. 7. RECOMMENDATION Although there are key differences between companies EWAN technology solutions Inc. direct business approach can be applied to every facet of the organization's operation. Special care should be taken to address the unique dependency of EWAN's custom â€Å"tier one† suppliers. A variation of virtual integration could be applied to EWAN's dependent supplier base, while the management of lower tier suppliers of generic components would be, more effectively, suited by the standard procedures used. In regard to supply channel communication and procurement EWAN can make substantial gains by standardizing all B2B transactions. By offering an incentive program through out the tier network. EWAN can encourage all partners to make the necessary technological capital improvements in order to utilize an organisation wide extra net that will aid in fault – free procurement, real time inventory and speedy on time delivery. Bottlenecking channels would be averted, as synchronous information will flow up and down the supply chain via one, standard medium. Cost savings derived from this direct working relationship should be apple enough to subsidize the development of the extranet project as well as to reward the suppliers who successfully upgrade and integrate into the system. EWAN's of Total Quality Management (TQM) could be easily met by implementing a variation of the already existing virtual integration business model. Fostering cooperation through incentives is key since complains of supply chain partners is necessary to gain first mover advantage.

Persuasion in “12 Angry Men”

In his article, â€Å"The Necessary Art of Persuasion†, Jay Conger stated that persuasion is NOT about selling or convincing; rather, it is a learning and negotiating process. Good persuaders use and listen to ongoing and active discussions (or debates) to learn about their audience and include different opinions into a shared conclusion. In the movie â€Å"12 Angry Men†, juror number 8 (Henry Fonda) was not sure if evidence presented against a young defendant in court left reasonable doubt for a guilty conviction.The other jurors believed the presented facts and the defendant’s background warrants a guilty conviction. The movie showed how juror number 8 persuasively got the other jurors to review each fact logically, which led to an unanimous not guilty decision. Conger noted four essential steps use in effective persuasion. The steps will be use to analyze juror number 8 persuasion approach. The first essential step is establishing credibility with an audience. Conger noted that persuaders, to get support for an idea, have to build trust and confidence with their audience.A person can be persuasive by having a thorough knowledge and understanding of a subject matter OR relationships with people who trust the person’s motives. This is an important first step because people are allowing the persuader to persuade them and are committing time and resources towards the idea. Trust is essential. An audience needs to see and know if the persuader can execute sound judgment honestly. In the movie, juror number 8 displayed an ability to decipher real facts from questionable facts logically and sensibly when ask about the evidence presented during the trial.His character— unlike juror number 3, who was excitable in a negative way— was calm, approachable and straightforward. He listened to each juror’s opinions about the murder case and spoke respectfully and candidly about the burden of proof to juror number 2 (bank tell er). Juror number 8 gained credibility and trust from the other jurors using his character. The second essential step is framing arguments properly. It is critical to identify the tangible benefits and values that really matters to people being persuade.Effective persuaders consider what is important to an audience and lays his or her position to match common ground with the audience. This is a give-and-take process. Effective persuaders also use testimonies, past and current research, etc and readjust their argument to make them appealing to their audience. Persuaders must know an audience well enough to know what will capture their immediate and continued attention. Juror number 8 was in a situation where there is no common ground between him and the other jurors.All are from diverse backgrounds and uncomfortably brought together to deliberate the facts in an open-and-shut murder trial. Juror number 8, wanting to â€Å"just talk†, kept reconsidering and adjusting his positi on with the other juror’s positions about the defendant until a common was reach in the deliberation. Again, this is a give-and-take process and is effective if properly done right. The third essential step is presenting evidence to an audience. Conger stated that evidence alone will not convince an audience to support a position or an idea.Evidence can appear too abstract and not entirely informative. Persuaders, Conger noted, use stories, metaphors, analogies, examples, etc and use vivid language skillfully to paint a compelling big picture of their point of view. This approach is far more effective than stating facts in persuasion. In the movie, juror number 8 used different testimonies from specific jurors to pick apart each piece of evidence to support his argument for reasonable doubt. He used juror number 9 (old man) insights about the old man’s motives, and juror number 6 (painter) and his own experience hearing train noises.The old man, seeking attention for t he first time, assumed he heard voices. His motives and whether or not he really heard voices are questionable. He also used jurors’ number 4 (stock broker), 9 and 12 (ad man) comments about indentations on the 45 year old woman’s nose, indicating she wore eyeglasses. The woman’s eyesight is questionable and she is not a reliable witness. The other jurors’ testimonies gave a clearer and more convincing argument for reasonable doubt. The fourth essential step is connecting emotionally to a belief and with the audience.Good persuaders walk along a fine line balancing a strong commitment to a point of view (i. e. , belief) and not getting emotionally carried away. If balanced properly, an audience will see and believe the sincerity in a persuader’s message. Good persuaders also know the mood of their audience. Conger stated that effective persuaders â€Å"have a strong and accurate sense of their audience emotional state†¦and adjust the tone of their argument accordingly. † Persuaders gets a feel of their audience by listening to and gathering information from side conversations, or asking people with better insights about the audience’s mood.Good persuaders constantly analyze their audience’s behavior and use the proper tone in messages to match what the audience is feeling or expecting. Juror number 8 pretty much distanced himself from the other jurors. As he did, he listened to side conversations in the room, and observed the mood and temperament of each juror. He connected with each one accordingly and specifically. Juror number 3 (messenger service owner), for example, is very vocal and loose tempered. Juror number 8 approached him directly and firmly.He spoke respectfully and candidly about the burden of proof to juror number 2 (bank teller), who is timid and easily persuaded by other opinions. Juror number 8 constantly kept analyzing this audience— the 11 other jurors. Juror number 8 broad ly demonstrated Jay Conger’s essential steps to persuading people. In the movie, he mainly used persuasion faults by the other jurors to strengthen his position and to change their minds. And he kept studying and analyzing what the other jurors were saying about the facts. Persuasion is definitely a learning and negotiating process, and knowing your audience is half the battle.

An analysis on the US-UK relationship through the 20th century Essay

An analysis on the US-UK relationship through the 20th century - Essay Example The award also significantly reiterated the special relationship between the UK and the United States that has been commenced earlier in the century when both fought together as allies in World War II. While the US-UK relationship seemed to gather different views from political scientists and analysts regarding its extent as to whether it is based on friendship or simply for being allies, it is herein argued that the US- UK relationship is based on the two country's special alliance, which continues to exist because of mutual benefits and advantages, and which can be dismantled should these benefits and advantages cease to exist. This view is supported by contentions based on an analysis of the US- UK relationship through the 20th century with consideration on the history of the Anglo- American relationship, the factors that joined and continues to bind the The link between Great Britain and the United States as two separate and distinct nations originally started as a hostile relationship, such as has been commenced in the American Revolutionary War where the United States originally struggled against the political and economic policies of Great Britain as the thirteen British colonies. The years that followed after America gained its independence in the American Revolutionary War were marked by several wars and disputes between the two countries among which included the War of 1812 which took place, in part, because of impressments of American sailors by the Royal Navy, and because of trade embargoes by the British during the Napoleonic Wars. The disputes were appeased following the 1814 conclusion of the Treaty of Ghent which have settled nothing on the issues and causes of the British- American war but has been greatly considered to have accomplished much in that the presentation of divergent views at Ghent in 1814 greatly facilita ted future negotiations between the two countries (Hill 128). The years following the Ghent treaty were still marked with disputes but the two nations were able to settle their differences through negotiations. The twist in the hostile relationship, however, commenced during World War I when the United States helped the Allied Powers, led by Russia, France and the United Kingdom fight against the Central Powers by providing money, food and other needs to the Allied armies. The relationship later developed as a strong alliance during the Second World War during which the United States abandoned its neutrality and already took more roles in the war. In what can be YourSurname 3 considered as Britain's worst fight, America's decision to enter the war and fight on the side of Britain was an assurance that victory is on the side of Britain. There therefore resulted an awareness that victory depended on the United States and which became the foundation of every major decision the British

Q5 Essay Example | Topics and Well Written Essays - 1000 words - 2

Q5 - Essay Example Poorly planned information systems also increase the costs of operation or else the customer requirements may not been met. This leads to dissatisfaction among clients and hence the organization can not maintain competitiveness in the market. Moreover, poor planning also leads to the existence of information systems in the organization that are not in use, not because they are spoiled but because the organization does not need them (Benaroch, 2002). Poor planning leads to failure especially when the organization does not have effective mechanisms for maintenance and supporting the information systems. Without the appropriate plans, the organization might not be capable of maintaining adequate support for consistent working with the system. It might result in to losses and misunderstanding among the MIS staff and the general organizational managers since blameworthiness is usually placed on those involved in the application of information systems rather than the planners. For example, the employees in charge of the control room are blamed for the poor performance of the information systems especially since they interact directly with the clients whose dissatisfaction is often attributed to incompetence among these staff. Such blames are mistaken and are all as a result of poor planning (Tipon et. Al 2001) The choice of the source of decision support systems in an organization is significant to their effectiveness in enhancing organizational performance. The pros of purchasing the DSS from vendors are many. First, the cost of purchasing the DSS is far much lower than in-house development especially due to the fact that the organization does not have to employ experts to develop the systems. The costs that could otherwise be incurred in the organization for developing the systems can be used for other purposes in the organization. On the other hand, outsourcing presents the organization with a wide range of DSS developers applying various technologies, which

The History of New Jerseys Musicians, Songwriters and Singers Research Paper

The History of New Jerseys Musicians, Songwriters and Singers - Research Paper Example New Jersey was the third state to join the union. Many of the leaders in that period were well educated and cultured men who embodied the values of the European countries from where their ancestors came. Dutch, Swedish and British settlers imprinted aspects of their culture on the early New Jersey landscape, and this accounts for its relatively fast move from a traditional farming economy to extensive industrialization and a focus on trade and shipping, and eventually railways as well. Church music was of course a staple of cultural life in the early days, but the situation as far as music is concerned in the new colonies was very different from that in Europe: â€Å"the great European musical tradition grew over the years in the sheltered environment of courts and cathedrals. American music, on the other hand, made its own way in the rougher area of musical entrepreneurship and amateur music making.†1 The so-called â€Å"middle colonies† of New York, Pennsylvania and N ew Jersey contained a mix of peoples, and so from the beginning there was British chamber music, Irish dance music, and Scandinavian square dancing based on Scandinavian traditional music with violins, all co-existing at the same time. New Jersey author and politician Francis Hopkinson (1737-1791) who took part in the creation of the American constitution was a very keen musician: â€Å"In the years before his premature death, by now a highly honoured national figure and Federal District Court Judge, he seemed most proud to proclaim himself ‘the first Native of the United States who has produced a Musical Composition.’ † 2 His compositions were a mix of concert pieces and sacred music, with... This paper stresses that New Jersey artists have been both successful and also very productive over a long period. We have seen how the the rich mix of different cultures arriving with successive waves of immigrants into in New Jersey has brought constant renewal. There is also evidence of the need for good business sense in an region prone to boom and bust economies. New Jersey artists like Frank Sinatra, Bruce Springsteen and Queen Latifah have brought their huge personalities into their work, and they combine an affection and respect for their humble origins with a worldly wisdom gained from decades of hard work and success in the business. It is hard to explain exactly why so many talented musicians have come from New Jersey. This report makes a conclusion that things are not always easy for working class families, and the struggle for success often involves avenues that are outside, or even in opposition to mainstream society. The combination of blue collar backgrounds and world-beating careers has we see in the artists mentioned above displays one feature that is often lacking in modern American music and that is authenticity. The talents of New Jersey shines through diversity, proving that flaws and setbacks in all our lives can be a force drives us on to achieve excellence. Each generation has taken the musical history of New Jersey and made it relevant to its own time, and in so doing they have topped the charts time after time with no sign that this fount of talent will ever stop.

Final Essay Example | Topics and Well Written Essays - 1250 words - 1

Final - Essay Example Enlightenment presented us with an independent human being with free will and the reason he is provided with by nature. Some ideas of the philosophers of the Enlightenment are used today. Their philosophy differs much from the medieval one. For example, for Aristotle people are animals, which are immoral by nature. The opinion of the philosophers of the Enlightenment is quite the opposite. According to Jean Jacques Rousseau, people are on the contrary good by nature, but then our reality changes them. John Locke supports this idea stating that people have a reason by nature. Philosophy of the Enlightenment presents humans as creatures with free will and masters of their own life. â€Å"New† people were intelligent and had the ability to think and develop independently. The philosophic views of John Locke were supported by Voltaire. He was an active opponent of the church and religion as it imposed multiple ungrounded restrictions on people. The period of the Enlightenment is v ery important for the European history as it is characterized by break of the religious prejudices and the revival of human soul. Numerous masterpieces in various fields of art were created during this period. The Enlightenment changed the history of Europe having reduced the influence of church by affecting people’s minds. ... â€Å""In eighteenth-century France throne and altar were commonly spoken of as in close alliance; their simultaneous collapse ... would one day provide the final proof of their interdependence† (McManners). Napoleon created the terms â€Å"nationalism†, â€Å"nation of welfare†, which influenced the actions of many leaders. Some scholars state that Napoleon is a founder of dictatorship, however, they just do not pay attention to the significance of the French Revolution, while it played a very important role in the development of the modern democracy. It is essential to mention that the Revolution changed the position of women greatly. In pre-Revolutionary France women were considered to be â€Å"failed men† with no rights and influence. â€Å"Women’s testimony is in general light and subject to variation; this is why it is taken less seriously than that of men" as opposed to men, upon whom "Nature seems to have conferred†¦ the right to gover n." In general, "men are more capable than women of ably governing particular matters" ("Women"). The revolution and the example of Napoleon’s beloved Josephine made women re-think their position and provide them with the opportunities to penetrate political sphere. The Industrial Revolution and its impact on Europe The Industrial Revolution is the transition from manual labor to machine labor, from agrarian economy to industrial manufacturing. As a result agrarian society was transformed into industrial society. The Industrial Revolution is characterized by the rapid development of manufacturing on the basis of large-scale machine industry as well as the establishment of capitalism as a main economic system in the world. The industrial Revolution

Contemporary literature suggests that effective team working is Essay

Contemporary literature suggests that effective team working is essential for group efficiency and performance. By evaluating t - Essay Example How teams manage conflict and diversity can also improve decision-making, and consequently, innovation and team performance (Lira et al. 2008; Kauffeld & Meyers 2009). Furthermore, contemporary literature proposes that effective team working is essential for group efficiency and performance. Numerous arguments have been made to describe and explain team effectiveness. For instance, both sociotechnical theory (Pasmore 1988 qtd. in Delarue et al. 2008, p.27) and work design theory (Hackman & Oldham 1976 qtd. in Delarue et al. 2008, p.27) focuses on the design of the group’s task and its relationship to positive results; self-leadership theory has determined that supervisory behaviours help self-managing teams attain success (Manz and Sims 1987 qtd. in Delarue et al. 2008, p.127); and theories of participative management assert that some factors of the organisational context lead to team effectiveness (Huber & Lewis 2010; Jehn et al. 2010). However, theoretical arguments about gr oup effectiveness and group efficiency are not adequate. There should be additional studies on how they can be achieved and preserved. By evaluating this contemporary literature, how can this ‘group efficiency’ and ‘group performance’ be gained and subsequently maintained?† This paper examines the strategies and factors that can achieve and maintain ‘group efficiency’ and ‘group performance.’ Group efficiency Group efficiency refers to the efficiency in attaining group goals (Delarue et al. 2008, p.129). Also, for this paper, although groups and teams can be conceptually different, wherein groups are not always considered as teams, teams and groups will be used interchangeably. Groups will refer to teams also that are made to attain team objectives that can differ according to organisational needs or strategies. Findings showed that factors affecting group efficiency also impact group performance (Delarue et al. 2008; Liu & B att 2010). This research discusses these factors leading to group efficiency separately, but they can also directly or indirectly impact group performance. By indirect relationship, this suggests how certain factors can mediate team performance, such as what Human resource management (HRM) practices can do in influencing group efficiency and group performance (Chuang & Liao 2010; Tsai et al. 2010). Leadership and management Supervisors, acting as organisational leaders, can impact group efficiency and group performance. HR literature has determined three dimensions of the HR system that develop performance: investment in training, work designed to permit employees to interact and develop their skills and problem-solving abilities, and incentives to inspire effort (Chuang & Liao 2010; Tsai et al. 2010; Liu & Batt 2010). Liu and Batt (2010) examined the role of supervisors in enhancing employee performance through employing coaching and group management practices. It studies also the individual and synergistic impacts of these management practices. The research subjects consist of call centre agents in highly standardised jobs, and the organizational context apply to that which calls, or task

Marketing in Practice Essay Example | Topics and Well Written Essays - 3250 words - 1

Marketing in Practice - Essay Example Marketing is based on five Ps namely product, place, price, promotion, and people (Russel 2008, p.12) and through marketing, marketers identify market needs, and prices that consumers will be willing to pay for products addressing those needs (Blythe 2005, p.4); using people in global markets by communicating the specific places where they can be found, and their prices. This way, promotion marketing increases sales substantially, in addition to collecting market feedback regarding consumer tastes and preferences, and addressing specific market needs. Marketing promotion strategies offer great potential for the library of Birmingham, which if explored to the maximum could have the impact of improving the library experience and increasing attendance substantially. For instance, marketing promotion strategies will increase the library’s visibility to the market both around and beyond Birmingham thereby creating awareness of the library and its services fulfilling the marketersâ €™ objectives. ... Marketing promotion strategies are centred on the Library of Birmingham’s exciting displays of content, internal organization, rich archival offers, and user help guidelines that offer readers enhanced new experiences especially in terms of the ease of finding books. Additionally, marketing promotion strategies focus on the library of Birmingham’s innovative technologies such as online search databases that have greatly transformed the library experience; for instance, readers are able to evaluate particular resources in the library through online database reviews and can make book orders without necessarily visiting the physical store. Overall, marketing promotion objectives for the Library of Birmingham are to increase the number of visitors, internet users, book borrowers, Family History service users, in addition to increasing the library use by underrepresented ethnic minority and socially excluded groups, and the library’s use for learning and study. This p aper presents a report on the marketing promotion situation analysis of the Library of Birmingham using the SOSTAC model; this report aims at establishing the library’s current promotion and public relation marketing strategies, key objectives, in addition to a strategic direction action plan, and the control metrics. Apart from that, this report will also propose a number of recommendations for the library’s promotion and public relation marketing strategies, specific goals that should be focused in the approaches, and viable future trajectory options for the library of Birmingham. Introduction Marketing promotion strategies are increasingly becoming a focal point of management in the business world today due to increasing pressures in the complex market environments; in this

Act Four of the Crucible Essay Example for Free

Act Four of the Crucible Essay How does Miller present John Proctor as a heroic figure in Act Four of The Crucible? Does the play have any relevance for us watching it today?  A hero is a person who is admired for having done something very brave or having achieved something great according to www.dictionary.co.uk. I also think a hero is a person who doesnt necessarily have to be of a pure soul, who has never done anything wrong. For example, in The Crucible, a person like Rebecca Nurse who never did anything wrong wasnt portrayed as a hero to us. We see John Proctors actions as more heroic and they are similar to Linford Christies actions (where he was accused for taking drugs and now acts as a senior mentor for athletes) which a modern audience watching it today would see as a comparable, if a less serious, situation. Miller presents Proctor as a heroic figure in Act Four of The Crucible by John Proctors actions. These include John refusing to sign the document, which would save his life. However, at the same time it would mean he would lie and Proctor would rather die than sign a document, which condemned him to working with the devil. I feel this shows John as a hero because he has not only done something very brave by giving his life, which people will admire, but because he has struggled through and done the right thing which will ultimately lead to an end in the accusations of witchcraft in Salem. This part of the play deserves a lot of attention as it shows the greatest act of heroism in the play by Proctor. It also reflects the most relevance for an audience watching today, who would relate Johns example to their own lives. In the earlier acts of the play Miller shows John Proctor resisting temptation from Abigail. The reader sees this as heroic because we know that John has already had an affair and he doesnt want to cheat again. The reader also knows that it is hard for John Proctor and when he does resist Abagail the reader sees this as a heroic action. The way other characters respond to John Proctor also shows us that John is a hero. Miller shows other characters, for example Mary Warren, respecting him. The first time Miller introduces John into the play we see how other characters respect his authority. MARY WARREN leaps in fright. Mary was doing wrong and Proctor discovered her. The fact that we see her leaping in fright shows how she respects Johns authority. She admires him enough to feel ashamed of her wrong doing and a hero is someone who is admired by other people. In Act 4 Proctor knows he has made mistakes in the past and doesnt think that people will see him as a hero if he is hung. I cannot mount the gibbet like a saint. It is a fraud. By John saying this it shows he is not arrogant. The audience see arrogance as an unheroic action. John Proctor says he refuses to testify because he detests authority. It is hard to give a lie to dogs. Miller makes John refer to authority figures as dogs because they are hanging people for incorrect and false acusations. Proctor refuses to lie because he wants to stand up to a corrupt justice system. The audience sees this as a heroic action because he is prepared to sacrifice himself in order to abolish the justice system in the future. For John to give his life it is the biggest act of bravery a man can do and we see this bravery as a noble action. In this final act Miller suggests to us that John is performing actions with other people in mind rather than himself. If he confesses he wants to know if other people will be able to forgive him for lying. What would you have me do? Proctor is thinking about confessing and he does not want Elizabeth, or any other person, to think badly about him for lying. This is because he is feeling guilty. This guilt shows human emotions and the audience sees this as something they can relate to in their everyday life, because John is a person like us. However, John leads by example and, although he is human, he is a role model who always tries to do the right thing even if it is difficult and may have consequences for him. An earlier example of this is John attempting to save Elizabeth in court by confessing his act of adultery. I have known her, sir. This is what makes him heroic for the audience as he tries to do the right thing, for other people not just him, when it is sometimes difficult because of the resulting consequences. Another way in which we see John as heroic is because he physically tears up the confession slip. PROCTOR tears the paper and crumples it. This action by Proctor is heroic because he is trying to correct his mistakes. Proctor isnt perfect but he tries to make up for what he has done wrong in the past. Proctor doesnt want to return to his old ways of doing wrong as he felt contrite and ashamed of his affair with Abigail. The audience admires his attempt to correct his wrong doing and in doing so Miller gains the audiences respect for Proctor. Our admiration for Proctor makes us relate John to being a hero because by definition a hero is admired by other people because of their actions.

Effect of EU Employment Policy on Management

Effect of EU Employment Policy on Management EU Legal Regulations in the Areas of Employment and Social Policy and How These Have Impacted Managers/Organisations Introduction/Background The influence of the European Union has been pervasive, and this is particularly true of developments in the areas of employment law and associated social policies. These policies have been aimed at augmenting the employment rights of workers within organisations, as well as improving their working conditions. Intersection points between social policy and employment regulations are a nuanced and complex subject area and this topic is an ideal focal point for the researcher interested in how European policies have impacted the roles and responsibilities of managers in the United Kingdom. The areas of employment policy regulations and social policy regulations are often symbiotic in nature. Therefore if one decides to embark upon a research initiative investigating the situation of workers within organisations within the European Union, it is difficult to conduct credible research without considering the areas of employment and social policy simultaneously. The writer proposes to examine how managers and other actors in similar roles have responded to this arguably more onerous and paternalistic conception of their duties[1]. A particular focus will be taken in the research and this will be health and safety legislation. This is a concept which has been influenced by both legal regulatory efforts within the European Union. Health and safety legislation also reflects the wider social policy goals of the European Union. Indeed as Randall ((2000) p34) has noted: ‘Promoting safety at work and protecting and improving the health of workers appear among the fundamental objectives for which the EC†¦.[2]’. Therefore, the theoretical research objectives of this project are twofold. Firstly, the role of the European Union in terms of social policy and employment regulation will be looked at, and at a more micro level the area of health and safety at work will be looked at in terms of the role played my managers at operationalisi ng European policies in the area of health and safety within organisations. The Research Question Therefore to recap the main thrust of the proposal for research; the writer feels that a good focal point for this project will be where social policy and employment regulation intersect. Therefore, the question of health and safety at work in the European Union will be the specific focus of the project, but this research focus will be contextualised with a wider examination of the role of the European Union in terms of social and employment policy. The literature review will focus on these two levels of analysis, and this will be used as a platform to introduce an original primary research orientated study on the impact of EU health and safety regulatory initiatives on managers within organisations. The research question will build upon this analysis by surveying the views of mangers in British corporate organisations in an effort to gauge how successful the EU have been in operationalising their social policy objectives in the area of health and safety employment policy. Other acto rs with expertise in this area will also be consulted. A key question here will be what effect the operation of the doctrine of supremacy has had upon the effectiveness of EU oversight of health and safety at work. Therefore one of the central research questions will be aimed at finding out whether the centralisation of control of health and safety policy (with the European Commission) has impacted upon the effectiveness of its implementation within member states such as the United Kingdom. This will enable the writer to principally gauge the opinions of those charged with the day to day implementation of health and safety employment policies, and to in doing so to identify any systemic or policy failures that may serve to reduce the overall effectiveness of health and safety employment policy. This will allow the writer to formulate a model of recommendations which may be able to address any specific failures in the implementation of health and safety employment policy and make suggestions as to how the system may be improved. Literature Review The literatures which will be used are those which will provide instruction on the development of the EU’s role in the implementation of social and employment policy, with a particular emphasis on the development of health and safety employment policy. These texts have been chosen as they will provide a comprehensive background to the study, adding depth and structure. Roberts and Springer ((2001) p152) have made the following comment upon the role of the European Union in terms of social policy and the regulation of workers in the workplace: ‘As the European Union prepares for the twenty-first century, it has a social policy adapted to the prevailing conditions and expectations of its citizens†¦..social policy no longer has an important advocate in Brussels or an ambitious agenda†¦.It is an interactive policy in which diverse actors participate in all aspects of it. The EU operates as a regulatory state and shares its roles in policymaking and policy implementation with numerous actors in a process best described as multilevel governance. Traditional European social values blended with the market values†¦.[3]’. Therefore, it is clear that the European Union recognises the importance of formulating an approach to social policy which is co-operative and aims not to thwart business and corporate actors in the European Union setting. This is a rationale which is clear also, at a micro level in terms of the implementation and regulation of health and safety employment policy at European Union level. A more in depth analysis of this topic and how it has evolved historically will follow below, in order to explain this rationale more fully. Article 3e (Title 1) of the ECSC Treaty contained the first indications that the health and safety of European Union workers was to be a concern dealt with at European Union level. These measures were incorporated into the Treaty of Rome and this incorporation invested the European Commission with specific competencies in the determination of the European Union’s approach to health and safety policy. The EURATOM Treaty, which was ratified in 1957 created the first initiative which was aimed at protecting the health and safety of workers uniformly at European Union level. Article 118 of the Treaty of Rome advocated co-operation between member states on the subject of health and safety legislation, and the role of the European Union was to facilitate partnerships between various actors responsible for health and safety policy. These actors included trade unions, governments, employers and international organisations. Randall ((2000) p34) has explained the rationale of the European Union in this consultative process: ‘The architects of the European Community (EC), not just contemporary Commission historians, had concluded that one of the principal requirements for developing a multinational agreement on health and safety†¦.was the presentation of proposals strongly endorsed by expert opinion. While the ECSC had sought, for some time, to draw experts into its work to reduce accidents in the mineral-extracting industries the High Authority (forerunner to the European Commission) had also learnt how important it was to work with the grain of member state opinion†¦.†¦.[4]’. In a more contemporary setting, the European Union continues to regulate the health and safety of workers at European Union level, however this regulation is now directed in a more centralised setting, as the European Commission grows in power and influence. Arguably, therefore the emphasis on consultation which (as we have seen explained above) was historically such a central tenet of heath and safety policy at European level, has become a less popular method of building consensus among member states and corporate actors. The area of health and safety at work is also governed by legislation at domestic level, within each member state. In Britain the Health and Safety at Work Act 1974 mainly requires employers to carry out risk assessments and to appoint qualified and competent individuals to oversee health and safety in the workplace. Emergency procedures must be implemented at individual organisation level and these must be communicated to staff in a clear manner. Staff must also receive health and safety training[5]. The next section will look at how a research design may be implemented to evaluate both the effectiveness of the EU’s role in terms of formulating social policy and to evaluate how those whose responsibility it is to implement these policies at grassroots level (i.e. within organisations) have responded to increased EU regulation in this area. A Research Design The research design will involve a methodologically pluralistic design. This essentially means that both qualitative and quantitative methods will be used to facilitate the gathering of information[6]. A semi structured interview usually involves the trading of information on a two way basis, and this method will be relied upon as the main method of research. The main reason for this particular choice of method is that this subject is one that lends itself to qualitative discussion. This method will be complemented by the use of a survey which will add depth and a degree of perspective to the methodology. The writer decided to rely on the semi structured interview as the main method of qualitative enquiry as opposed to the focus group for example, for practical reasons. Within corporate organisations such as the targeted publics of this research proposal, confidentiality is a primary concern. The success of the writer’s project will be contingent upon the ability of particular individuals to be frank and open about their views, and this is not always possible in a focus group setting. Also, there is the practical consideration of where the focus groups might have been carried out, given the fact that the writer’s proposed research will involve a consultation of a diverse range of actors within differing locations within the UK. Therefore, semi structured interviews and surveys are the best way for an individual to solicit the viewpoints of those managers or other actors who are responsible for the implementation health and safety policies within corporate organisations. The writer will also approach organisations, such as trade unions and employers organisations such as the Confederation of British Industry to gather information which may be used to formulate a detailed chronology or EU interventions in terms of health and safety policy, and this can be used to compliment the literature which will form the theoretical basis of the study. A survey of mangers within organisations will be used to firstly gauge the views of managers and other actors responsible for the implementation of health and safety employment policy as to how successful European Interventions have been in the area of heath and safety employment policy and secondly, to gather a body of opinion on how health and safety legislation may be improved. These results will enable the writer to form views, for example on whether the role of the European Commission in the oversight of health and safety legislation has been an effective one. The next section will detail a breakdown of the implementation of this research design. A GANNT chart for Project Management and Discussion of Implementation Outline of Chapter Headings Introduction: EU Employment and Social Policy: The Role of the Commission Literature Review: Case Study: Health and Safety at Work; The Impact of EU Measures on British Corporate Organisations Methods Conclusion and Recommendations Evaluation: Possible Problems and Barriers to Completion Limited resources will possibly be a barrier to completion; however the writer intends to address this by adherence to a strictly organised and pre-planned research plan. The writer anticipates that this will also allow for cost minimising strategies to be implemented (for example letters will be sent out inviting respondents to interview, rather than reliance on telephone communication which is more expensive). Another possible problem and barrier to completion is that the respondents interviewed may not be necessarily representative of the entire body of corporate actors who implement health and safety employment policy. This problem will be addressed by the writer in two ways. Firstly, it is anticipated that appropriate planning will allow for the body of respondents to be selected in such a way as to allow an equal number of men and women, and an appropriate distribution of respondents in terms of race and age to be included in the study. Also, the writer feels that it may be necessary to travel to more than one location for the purposes of conducting interviews. The writer is also aware that health and safety legislation is implemented by a number of actors, not just corporate actors. However, these limitations will be justified throughout the research and as long as the writer does not attempt to make unjustified generalisations, and as long as the writer acknowledges the limitations that the research encountered, problems and barriers to research should not negate the importance and relevance of the proposed project. In conclusion this project intends to evaluate the effectiveness of the European Union as an overseer of health and safety employment legislation. It will be targeted at gathering the views of actors who implement health and safety employment policy, and it will also be aimed at gathering the viewpoints of those individuals such as trade associations and employers who have first hand experience of implementing the social policy objectives of the EU. This will enable the writer to critically examine how the system of health and safety employment policy operates and to suggest possible improvements. Bibliography Books Buse. K., Fustukian, S. and Lee, K. (2002) Health Policy in a Globalising World. Publisher: Cambridge University Press. Place of Publication: Cambridge, England. Frankfort-Nachmias, C. and Nachmias, D. (1996) Research Methods in the Social Sciences. Publisher: Arnold Publishers. Place of Publication; London. Randall, E. (2000) The European Union and Health Policy. Publisher: St. Martins Press. Place of Publication: New York. Roberts, I. and Springer, B. (2001) Social Policy in the European Union: Between Harmonization and National Autonomy. Publisher: Lynne Rienner. Place of Publication: Boulder, CO. Article Health and Safety Executive (2003) Health and Safety Regulation. Available at: http://www.hse.gov.uk/pubns/hsc13.pdf >>. 1 Footnotes [1] P3. Buse. K., Fustukian, S. and Lee, K. (2002) Health Policy in a Globalising World. Publisher: Cambridge University Press. Place of Publication: Cambridge, England. [2] P34. Randall, E. (2000) The European Union and Health Policy. Publisher: St. Martins Press. Place of Publication: New York. [3] P151. Roberts, I. and Springer, B. (2001) Social Policy in the European Union: Between Harmonization and National Autonomy. Publisher: Lynne Rienner. Place of Publication: Boulder, CO. [4] P34. Randall, E. (2000) The European Union and Health Policy. Publisher: St. Martins Press. Place of Publication: New York. [5] P1. Health and Safety Executive (2003) Health and Safety Regulation. Available at: http://www.hse.gov.uk/pubns/hsc13.pdf >>. [6] See Chapters One and Two of: Frankfort-Nachmias, C. and Nachmias, D. (1996) Research Methods in the Social Sciences. Publisher: Arnold Publishers. Place of Publication; London.